This is how we document FTKA/DNKA's:
We added "FTKA" to our appt type so we can edit that in when pt doesn't show up. This way, the appt shows up on the schedule, and in the appt history (binoculars).
We then send a msg to provider that pt FTKA'd, and put "FTKA" in comment section so it shows up in "past encounter" area.
We also put FTKA date(s) in yellow sticky note section so the receptionist will see it when scheduling that pt (and warn them about keeping appt).
I realize this is all a PITA (pain the the [censored]), but it's the only way we can make sure it gets to all the necessary sections.
What's everyone else doing?
Last edited by WFP3385; 08/09/2007 3:04 PM.
