I agree. But, in some ways it is just as important for the staff to do the same thing. Say I send a message to my MA asking her to call Mr. Coagulopathy to decrease his Coumadin. While she could do that and document it and save to chart, she may just as likely document that she called the patient, gave him the message and he understood. Now, I should save that to the chart, but I screw up and delete it. Now, the MA has no documentation. Maybe the conversation should be documented as it is going along in the patient's chart? Or all messages could be auto saved to a folder on the server. Just some ideas. It's a tough one.
