I am not one who tends to run scared of medico-legal issues, but do we need to be concerned about giving our billing companies free access to our medical records? As it is, we provide copies of notes if needed by the insurance companies, but somehow it seems different to hand over complete access to someone who can browse through the practice's complete medical files.
And Deborah...I am correct to assume that your IT guy and billing person cannot access remotely at the same time? And if they use something like logmein to get to the server, then no one else in the office can use the program at the same time?
