she has difficulty getting the patient to shut up. "Oh and one more thing..." No matter what she says they won't stop. So she has a paper "orders" sheet and she sends them with it to the front desk.
Yes...I have that, too. Sometimes it is "one more thing" and sometimes it is discomfort with sitting in silence; they just want to "make conversation". If they are going to stay and chat, I prefer to have them talk to my staff while I get my paperwork done.
