Zak,
Wow, I have never been so happy to get a post on here. Even if I never get it to work, I am glad it is working for you, and you know what it is. I am rather confused by the whole process.
I purchased the networked version of the TSP800 so I could print controlled substances. I am frustrated at having to write out Concerta and Focalin XR scripts especially since many of my patients are on three different strengths. Since I have paid ~ $500 for the printer and cord and another $200 or so for the paper, I do want it to work. Mine came with a roll of white paper; I guess so I could play with it prior to wasting my 2.4 cent paper (cheaper than the scripts I use now). I read the manual, and it was fairly confusing with 65 micron paper going over the tension bar and > 65 micron paper going under or removing the thing or whatever. The paper has the black marks and the red light blinks incessantly.
Making it further confusing is that Star Micronics manufactures the printer, TheGeeks.net sold it to me and Micro Format provided the paper. I do not know if I get my support from The Geeks or from Star Micronics. I am a bit worried for three reasons: 1) I have heard that Star does not have good support, 2) the sales person at The Geeks did not even know if the printer came with a cord -- I had to email him when I received it and let him know the good news that it does come with one for future reference, and 3) while I understanding Star closing at 3PM on July 3rd and being closed the 4th and 5th, I was shocked to call today and hear voicemail saying, "We will be closed on Wednesday, July 11. What, do they celebrate "week after July 4th day?"
Anyway, I found this configuration utility on their website:
http://www.starmicronics.com/rxprinter/I wonder if it will help.
Anyway, please stay in touch until I hopefully get this resolved. Thanks.
