Claire,
I understand and have submitted suggestions via the Help section as you suggest. Nice simple tool. The issue from a user perspective is that tool is a black hole as nothing comes back to let you know the suggestion was heard and will/will not be acted upon. Also moving ideas off a discussion board prevents you, AC, from having a suggestion flushed out by end users. Think about how much better a suggestion would be if flushed out by end users? Your Use Cases would become cake. I understand the need to keep some or most of that process behind the curtain, but you may wish to select & invite certain users onto an advisory board which is different than beta testers. Do not limit it to just a few, but this dis-similar board of users could flush out suggestions and ideas in a forum type board which you (AC) could monitor & review.
I like your product and you may have thought all of this out. I only offer in a spirit of take what you want and leave the rest. In addition to managing and revamping medical practices I ran a custom software company, so I understand how frustrating the process can be. Also, everyone is a critic
