My front office person asked me today "why can't the faxes just come in as pdf? seems like extra steps we shouldn't have to take."
I agreed with her but it is cheap, Paperport is a nice and easy piece of software, and the time isn't that significant.
Oddly, the Brother machine scans directly to a .pdf file. Seems like a picture is a picture and if you can bring a scan in as .pdf you should be able to do the same with a fax. guess not.
I just bought a great, much more expensive, HP all-in-one but I sure don't want to change my Brother fax software, update the fax phone book, and do a change-over. I'm sure it would bring faxes in a pdf though.