For me, EZClaim looked like a nice program at first, but when claims were being rejected by our clearinghouse (Availity) I started trying to figure out why. Turns out that even though EZClaim does import info from AC it is not ready to be sent to a clearinghouse. I have to manually enter a place of service on every new patient via a drop down box and then set their default place of service on a different tab. On Medicare patients I have to manually add a referring provider, as the one AC uses gets printed on the 1500 form with parentheses, and if I was told correctly, that cannot be used in that box. I have also had some mishaps with ID numbers getting scrambled during transition or lost altogether. I ended up not getting paid for more than a month when I started using EZClaim, and we finally have gotten some help with billing until I can successfully bill and get paid by each insurance. For now though, I find EZClaim to be a program that is set up in a way that is second or even third rate. I may be spoiled, I last used Centricity by GE that was very full featured but required all manual input. It was very expensive in comparison but you get what you pay for. I agree though that had we used EZClaim's clearinghouse things may have gone smoother, but with as much as we had to change and check after importing, we might as well have used a solution that required manual entry.
Last edited by GuitarPaul; 04/06/2009 2:20 PM.
