So I just came back from this conference that spent alot of time speaking about what a "consumer" expects of their healthcare. Speed and access kept coming up as did Web presence and e-vists and on-line scheduling of appointments and all kinds of things that made my head spin. Does anybody incorporate anything like that in their practice? Or are you all like me in terms of face-to-face encounters with a liberal amount of time wasted on the telephone?
-Alberto

Alberto Santos III, DO
Southwest Family Medicine
San Marcos, TX