I'm sorry for the difficulties getting your exisiting system up and running. Hopefully we've been able to get back to you - if not, we certainly will.
Here is an update on V4, and the issues we've found. First, though - Amazing Charts not only backs up your exising data before updating, it also doesn't delete your old .mdb databases, even if it thinks it updated successfully. They are there, and we can find them, so if your issue isn't solved yet - don't panic and don't try to revert or roll back until we are in contact.
Here is an update on where we are at with the V4 release:
* V4 alpha (4.0.36) was released on 9/25/08
* V4 beta (4.0.58) was released 2/9/09
* V4 (4.0.58) was officially released on 2/19 (Thu) at 1PM along with the Update Alert Notice (UAN). The UAN is the alert that pops up every 15 days saying if the version being used is up to date, or if there is a newer version available.
* Because of a significant call volume increase and a delay getting back to users needing help, UAN was turned OFF on 2/23 (Mon) around 6PM (although V4 is still officially released - we just aren't alerting people that it is until we can address the issues that are making some installations tricky).
The most common issues we are finding are:
* People installing AC to a different location than their existing version. For example installing AC V4 to Drive C when it is actually elsewhere - making it appear that imported items are now gone (they aren't- they just aren't in the correct directory and need to be manually moved by us).
* Many different network configurations, a good number are not the expected set up of AC (which is at C:\Program Files\Amazing Charts on the main computer).
* People not logged in as admin during installation and migration.
* Migration difficulties with some users' exisiting data - some users have gotten various errors and can't proceed with migration. Once migration is denied they aren't sure how to go back and start the migration process again, or roll back to a working version - so they are stuck and can't use AC until they can reach us. (We are looking at the rare database (less than 5% of migrations) that aren't automatically migrating.
* Permission issues with SBS 2003/2008
Thus, we are working now to make the migration process smoother - though as discussed elsewhere, most folks are able to migrate without issue, and are much happier with V4. For now, if you are considering updating, I'd wait a bit as we determine how best to handle the increased need for help in case you are one of the folks who run into trouble.
Jon
