Bruce,
I get that message if I've first deleted the file from the "ImportItems" folder on the hard drive and then click on that corresponding item in the patient's chart... AC can't find it because I've already deleted it. I can't even delete that from their chart unless it can first find a file with that name... so I when this happens I end up inserting a PDF into the folder, rename it to whatever name it's looking for... THEN delete it from their chart... THEN go delete that inserted temporary file from the ImportItem folder.
This happened because I picked the wrong item to delete from the folder when trying to "clean it up". When importing via AC, the files are named a number (tho the item description is seen on the imported items list). It's a little easier when the item is imported via UpDox because the actual file is named that same descriptive term, with date added as part of the file name).
