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Replace Updox?
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EyeGuy
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We definitely have to thank Ruben. No way I could have done this without him. He is to forums what doctors are to medicine.

He has owned a few boards in the past, and basically this is what he does. He has been on forums, administrated forums, owned forums -- just everything forums.

Not sure about the company who hosts the board being better than AC's but the versions will always be up to date. And, Ruben tweaks the little things, so it will always be sleek and cool.

I have to say good things about Ruben, because I am sure he can take me all the way down from admin to user or even kick me right out. But, I made him sign a contract saying he would never do that.


Bert
Pediatrics
Brewer, Maine

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Originally Posted by Bert
We definitely have to thank Ruben. No way I could have done this without him. He is to forums what doctors are to medicine.

He has owned a few boards in the past, and basically this is what he does. He has been on forums, administrated forums, owned forums -- just everything forums.

Not sure about the company who hosts the board being better than AC's but the versions will always be up to date. And, Ruben tweaks the little things, so it will always be sleek and cool.

I have to say good things about Ruben, because I am sure he can take me all the way down from admin to user or even kick me right out. But, I made him sign a contract saying he would never do that.
You know I would never bump you off Bert smile


There is no such thing as stupid questions , Just stupid answers.
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Here here, for he's a jolly good fellow! Thanks Reuben!!!


Jack
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Now, can AC have the community board button in AC point to here, even with a disclaimer that AC has nothing to do with this user board. That would be nice and useful. Here is an opportunity for a good customer relations move on AC's part. AC could certainly arrange this now without waiting for the next update by just having the defunct

http://achelp.amazingcharts.com/ub/index

forward to a disclaimer (if needed) that then points to to

https://acusersforum.com/ub/ubbthreads

I had to hunt for this new version of the users board, I'm sure many users don't know it even exists...


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@Ruben, I was just kidding. I know you wouldn't take me out.

@Jack, AC is not likely to point anything to the board. I would like to think it was sort of a passive decision, but when they moved everything to new servers, they decided not to take the board along. So, they either had to think the board was good for business or bad for business. I believe most of us think it was the latter. We are in the process of notifying many more people. And, hopefully, getting us a bit more Googable. smile


Bert
Pediatrics
Brewer, Maine

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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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