Home Forums Secure Video Chat

I have my video webcam ordered for my desktop computer, so will start using hopefully this week in the office, but I did play around with the secure video chat this weekend from my laptop that has a camera and microphone. What is nice about this option from Updox, is that there is a tab right next to the secure text tab called video chat. It is very easy to initiate on my end by tapping the video chat tab, copy the link and tap secure text tab, paste the link, then within seconds the patient opens the link and secure video chat begins. I like this solution because it is all managed from by Updox inbox, and can integrate the portal, text and now video from this space. More later when I put this into practice later this week.

I have been using the secure video chat in the office now, and finding new ways to use this technology in my established patients. With private patients for reimbursement, you have to have informed consent before the chat informing the patient there will be a charge for the secure chat, so I have made a template for this. Also, I am still working out how best to document, either using addendum or office visit, likely depends on the complexity and length of chat, but should use the equivalent time charge as an office visit, so will likely use a lot of 99212 or 99213's for this type of encounter. I will give an update in a month or two to share how this goes.
Now for medicare patients, using the secure video chat is a whole different beast. I think for medicare I will be using the chronic care management code for these folks.

If you are in a HPSA you are good to go with medicare billing for telehealth https://www.cms.gov/Outreach-and-Ed...ucts/downloads/telehealthsrvcsfctsht.pdf