Home Forums Discussions Problems Version 9.3 Day One Shows It Is Not Ready!!

Hi, I installed 9.3 on 1/27 Fri. Needed help from tech support as the database tuner wouldn't work. This seemed to be solved. Basic functions seemed to work ok before I left around 8pm. Got in on Monday - and my hard drive was filled up by 400gb+ of backup data files (over 2.7 million files). So I had to revert to paper yesterday while tech support got SQL reinstalled etc. Today I was able to use AC to chart, get labs, etc - but I still get error saying I haven't backed up for 5 days as a popup and backup failure notification in my inbox. Tech support working on issue now. Any body else having backup issues? I back up to local drive and external USB hard drive.

Nate
ID
Findlay OH

Nate,

Let's take these one at a time as it should be helpful for everyone. And, hopefully, they will be helpful and you won't take them critically.

1. Hard drive space. There are a lot of programs which are supposedly designed to help you with your software and hardware. MOST are crap. CCleaner can be a good program to help with temp files, etc. On a CLIENT, it can clean up a lot of space. You would never use any registry cleaner on an actual server. But, it's a good idea to at least be familiar with your server whether it be your "main computer" or actual server. For instance, at the moment, I have 120GB out of 250GBs on my server. I may check that every two weeks or so, but for them most part, I will just have it memorized. Remember, everyone talks about RAM and processor speed and HDD/SSD speed, but your performance will diminish appreciably if your get down to too little space. One thing which can take up a lot of space is updates. But, not many people even use anywhere near a 400GB hard drive (although they have gotten quite big lately) but to run your OS and programs and your Active Directory for the most part, you won't need nearly that much. Given that is almost twice the size of my C: drive, I would have been getting warnings left and right way before AC ever remoted in. Once nice little program is called Treesize Professional. Now this is generally after you realize a problem exists. But, if I noticed 400GBs, I would have no idea where to start, but if I ran Treesize (as it sounds) it puts your folder structure from large to small. So your Program Files would be rather close to the top and then you would see AC with 400GBs and, hopefully, you would be like "holy..." My biggest issues besides temp files is a couple of times a full backup got stored in the C drive. Don't know how, but that was a 15GB backup drive that was supposed to be headed toward a 1.5 TB backup.

2. 400GBs in your backup folder. Why? Because AC has the Microsoft gene. They think many wouldn't know about backups, so the default backup gets put right in the AC folder in a folder called BACKUP. Now, I can name one reason right now why that may be a good idea, but you should be able to turn it off. Now, I am going to guess when you open up your backup program for AC, there are three extra paths, and they may be normal. The first thing you want to do is make a backup path for off your computer.

As far as the backups in the backup folder, you can either remember they are there and manually delete them. Or there are programs that will do that based on how many or the date. Or you can use a script in a bat file such as:

forfiles /p "D:\Amazing Charts\BACKUP" /s /m *.* /c "cmd /c Del @path" /D -3

You copy and paste this in a notepad.txt file and then rename it notepad.bat. Well, you would probably want to rename it Remove.bat or RemoveACbus.bat. Once you do this, is will delete the last three files based on modified date. So you can just click on that every so often.

3. Now, why this isn't located on the backup window, I will never know. But, it is located in the Administrative Options. Main window then click on CTRL + A. This will open the admin options window. You can also go there via View | Administrative Options. Once there, on the bottom right, go to:

Miscellaneous preferences and and tick the fourth box from the top so that it disables Overdue Backup alerts.

I am different from the other 8,500 users. Well, I am different than most. Obviously, you can schedule your AC backups. I have three major programs I HAVE to run EVERY night. That is AC backup, Files backup and my Medware backup. I do run a quick incremental off the server that takes about 15 minutes. So, I finish patients, run that incremental backup while I am working. And, when I go home, I can start the three modular backups. I generally can see that they are done, etc.

Bert, thx for your input. The problem seems to have resolved after proper permissions were given for the backup folder. Going from 9.2 to 9.3 somehow changed something so backup module went berserk creating new folders and millions of files. Was back down to 7.5gb (incl imported items) for my backup file w/o new folders being created.

I continue to have 9.31 crash on all users and all computers.

Tech has adjusted Adobe, reinstalled AC on local computers, run tuner with no success. Patient's and office staff have been compromised.

We never had problems like this before in previous versions. Help chat function has been busy throughout the day.

Any suggestions?

Will AC survive in 2017?

Also this one

http://amazingcharts.com/ub/ubbthreads.php/topics/70782/Version_9.3_Day_One_Shows_It_I#Post70672

I AM GOING TO WRITE IN THE NEXT POST WITH ALL MY MIGHT AND TO ALL THE BIG GUNS. I FIND THIS RIDICULOUS.

I'm inferring that your previous version was operating without significant difficulty.
I'll also assume you have backups of your DB, your imported items, your data01, and all of your interface directories.

Uninstall AC from the main computer, uninstall SQL, run a registry cleaner like Revo, restart.

Install the old version, restore from backup. If it works, then uninstall, reinstall your previous version on your clients.

If you have/had a spare computer to test 9.3, then do that and see if you can get it to work.

From a business perspective, this upgrade has already cost you quite a bit, I would cut your loses and get back into operation.

John, Chris and Charlie:

Please read this post below and see what you think:

V9 TO V3

The version changes are causing huge errors, which are impossible to fix without support.

Some on these threads are stating the support fixes it, but only after three hours.

Support is not working on the weekend or won't answer calls.

These users that can't update are those who are the best with Amazing Charts, some updating from v3 to v4 right on up the steps.

A HUGE issue is the need for a one day activation in order to install on a new machine. I can't think of any other major company, where you have support for a year to allow updates and upgrades, where you need an activation key. No one will ever convince me this has nothing to do with pirating.

The fact that you can't use earlier backups is unbelievable. I thought support was going to be able to send something to change the backups.

I may be getting this wrong, but I am reading that some can't install over a previous install.

Installations are such that it can be almost impossible to uninstall them. I have once, but it took me four or five uninstalls with special software.

There have always been bugs. We understood that. But, bugs with the installer causing issues with the systemsettings.xml file which most people would not figure out is crazy.

AC really needs to spend ALL their time on this:

1. Allowing users to install over earlier versions with no problems.
2. Allowing users to install on new machines without an activation key. That's a huge problem.
3. Allowing users to use their backups to install a new version and then restore.

All of this should be seamless. I installed to v9.2 using Sandeep (I won't do anything of this magnitude without his holding my hand). Now, I will NOT even attempt to upgrade.

Support needs to be available seven days a week. It should not taking reformatting your entire computer and then three hours with support to install. Installation puts things so many folders, Revo has to rest after the uninstall, if Revo can.

After the upgrade to v9 and above, there have been nothing but complaints, frustration and the need for support to install. Not activation keys, not restore compatibility, but installs, uninstalls, all sorts of changes to make it work. I know that AC didn't see some of this coming, but that doesn't matter. And, you must have come up with this Activation Key. Get rid of it please.

I will be contacting the above AC execs. Please try to comment and post based on my post. Let's see where this goes.

I had significant issues with upgrading my test server from 9.2 to 9.3. I had to wait over the weekend to get a code. When I went to chat tech support was not available, but product support was able to get me a key.

There are different keys, by the way. One is for installing and another is if you start the program and it states you need a key. Sometimes you need both

I do understand the need for increased security but the execution has not been perfected.