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If you see this message.
The move to a new host has completed
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Posts: 2,084
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Back up and running but we are receiving a lot of "ACPM is unreachable!" in our Practice Management Transactions. I have been using "Retry Selected" all day long while I try to catch up from being down for three days. I received the email stating that we wouldn't be charged for the "downtime", however, recovery from the "downtime" is costly as well. I am not sure what the proper resolution would look like, but I do believe that AC owes its customers something for this.
Rant over, back to retrying selected!
And we are down again...Work was fun while it lasted.
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Joined: Feb 2010
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Looks like we are back to having issues again. ACPM won't load.
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Joined: Mar 2014
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ACPM and AC not communicating now. what the hell?!?!
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Joined: Nov 2005
Posts: 2,362 Likes: 2
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ACPM down again for me again as well. "No authentification token could be received"
This is frustrating
Wendell
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
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Joined: Jul 2015
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We were up fully functional all day yesterday until about 6pm...then intermittently. This morning fine until 10 minutes ago...now nothing...again.
--Kris
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Joined: Feb 2010
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Seriously? It is Monday morning, after a very frustrating week with ACPM, and there is no word from AC on the status! The good news is that ACPM is up for us. I hope it is not short lived.
@Wendell365 - regarding method of communications. ANY form would be better than nothing. It would be nice if it could be proactive ... text or email, not phone. A simple webpage listing the cloud systems up/down status would be a step forward. I don't use twitter much, but I know how to see the recent tweets for a specific ID ... @acpmstatus @acerxstatus, etc. Email, facebook or whatever. My preference is whatever can be implemented to soonest.
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Joined: Oct 2015
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ACPM is still down for us.
We got it back for few hours on the 25th August, buts it's gone down again since then and we are still waiting for a response since we put in a ticket last Thursday 8/25/16.
Anyone else having persisting issues with ACPM ?
Akay.
Pediatrics, Springfield, MA.
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Joined: Sep 2003
Posts: 12,849 Likes: 32
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I find the timing of the email today ironic. They talk about the ACPM in their blog while there clearly are issues. One can post on the blog. I suppose I would encourage people to do so.
Bert
Pediatrics
Brewer, Maine
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Joined: Feb 2010
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What email? We did not receive one. Who from? What did it say? I wonder who I have to talk with to get our account email on that email list.
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Joined: Sep 2003
Posts: 12,849 Likes: 32
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Bert
Pediatrics
Brewer, Maine
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Joined: Sep 2003
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It can also be viewed as a web page here.
Bert
Pediatrics
Brewer, Maine
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G Member
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@Ak47
I just want to clarify for the UBB that ACPM was not the issue earlier today. It was related to the auth service within AC that was causing the issue.
Regards,
Jeremy
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Joined: Apr 2014
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Today is September 12, 2016 and my ACPM has been down since yesterday. Has anyone elses' been down?
Sandy
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Joined: Feb 2010
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We are with you. Misery loves company. Was aware of the issue yesterday, but hoped it was a brief maintenance window. AC tech confirmed "down for everybody," with no clue as to how long.
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ACPM appears to be back online. WHAT HAPPENED?
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Joined: Jul 2016
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ACPM had an outage from noon Sunday to early Monday morning for a subset of users. Most users were not affected by this outage. The cause of the outage was totally separate and distinct from the outage 2 weeks prior and also much less serious. During our routine maintenance, the system did not restart correctly. Due to the nature of this error, an alert was not sent to system operators but we have corrected this for any future similar errors. We apologize for any inconvenience this caused to your practice.
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Joined: Apr 2014
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ACPM is out again. THIS IS GETTING RIDICULOUS.
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Joined: Jul 2015
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ACPM down here...Happy Friday!
--Kris
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Joined: Apr 2014
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its saturday, ACPM is down again. Maybe AC doesnt work on the weekend, but sometimes I do....
sandy
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Joined: Nov 2005
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Ok, bigger problem may be present.
I expect they do updates and such over the weekend. From what I gather we are not all on the same servers so the outages would not affect everyone but just some
But back to the point........
I hope all of you are checking for files that did not get transmitted while ACPM was down. I found a bunch recently from last months outage that we had missed. Whenever there is a prolonged outage it may stop re-trying to downloads and they just sit, not being processed once the system is up. This was certainly true during the August outage.
Wendell
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
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Joined: Apr 2014
Posts: 53
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its sunday and ACPM is working again.
sandy
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Joined: Apr 2014
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It's tuesday at end of day, trying to finish and ACPM IS DOWN AGAIN. PULEEESE!
Sandy
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