Home Forums Discussions Coding and Billing AC Practice Management -- initial experience

Day #49 with ACPM.

SECURITY ISSUES REMAINS UNRESOLVED. All levels of staff, including medical assistants and scheduling staff with access to Amazing Charts, ALSO HAVE access to our ENTIRE PRACTICE FINANCIALS AND REPORTS. "Permissions capabilities" is emergently required, please fix !!

I am holding my nose, hoping & waiting, even praying, for things to get better quickly. TIMELY SUPPORT REMAINS out of reach, but MUCH DESIRED. Waiting for improvements in the software and with support, and hoping there'll be no need to do a roll-back.

Some good news though, we are finally getting paid!... so ACPM is definitely working, but that's a really LOW BAR for a PM system.

We had other issues though. Not all our claims transferred over from the AC-EHR to ACPM.
Our 99213s for example did not go across from AC-EHR to ACPM, so tech support eventually remote into our server and after 3 tries, I think this is working, but waiting to find out for sure.

Some modifiers also not going through like U-modifier for behavior screening.

Also using the ICD10 diagnosis search box still a challenge. For instance when I type in the box to search for a diagnosis code, I get a RED-X error notice saying,
----Exception of Type "System.OutOfMemoryExcception" was thrown. ----.

Then I can't proceed timely to complete my notes as cannot choose a diagnosis. I just squandered my entire afternoon with this error so came here to vent.

Whatever anyone says, my take is that those of us currently using ACPM are the beta-testers!

I'd like to stay with ACPM, if issues are promptly addressed and support improves asap. Unlike the AC-EHR which is just about the mundane task of encounter documentation, using ACPM is about practice survival. I hope Amazing Charts takes this very seriously indeed, and put in more resources to fix bugs urgently.

SECURITY ISSUES REMAINS UNRESOLVED, all levels of employee, including medical assistants and scheduling staff with access to Amazing Charts also HAVE access to the ENTIRE PRACTICE FINANCIALS AND REPORTS. "Permissions capabilites" is emergently required, please fix !!

Of note SHOULDN'T POSTS show from MOST RECENT to oldest, so people can see the most recent issues and then read as far backwards as they want. It was tough to find my prior but recent posts, while issues from April were top of the thread.

Thanks for you prompt action to above issues.

Sorry, one more. How can I turn off the billing level from showing in my office notes.

Also is it possible to sign off my notes without the time stamp, that is with just my signature only.
Thanks.

Dear "Ak47":

Yes, it's been a struggle for us as well. But PM is making progress.

To fix the time stamp issue, check in AC: Edit>My Preferences>User Preferences>General Settings II>Be sure "Notes: Stamp each field in your progress note with your name and date/time of editing" is unchecked. This is how I would fix the problem in v8.2.5.

With best wishes,

John

P.S. It would be more personal and collegial if you might include at least a first name on your posts. "Ak47" conjures up an ominous image especially in light of recent events.

Dear John,

Your comment about .... "Ominous image especially in light of recent events" is quite shocking to me indeed. I've used that prefix for my email for more than 20 years, with zero concerns raised by anyone. The host of this forum, with whom I had to register had no issues with my member id either, and I see lots of posts with just a member ID.

Even though I agree with the ... "more personal"... part of your comment, I strongly resent the ..." not being collegial" ... part. After all, this is an informal forum, and nothing in any of my posts conjures up any ominous image or violate decorum or common etiquette. I reject the suggestion or insinuation by you that it does.

That said, thanks for the tip about getting rid of the time stamp.

Respectfully,

Akay.
Pediatrics, Springfield, MA.

Maybe I'm too old enough to give a schat but doesn't forum etiquette generally require comments in posts to stray little if at all from the topic and personal comments be delivered via the PM function???

Hello Akay,

Please share (send) this link: https://support.microsoft.com/en-us/kb/909678 to AC Support, regarding the "System.OutOfMemoryException" error that you are receiving. Communicate with AC support, the included link should be viewed by AC?s development team. Maybe, they can fix the problem on their end, or help you resolve the problem on the workstation that?s giving the error.

I hope this helps your ?System.OutOfMemoryException? problem.

Regards,

Dear Akay,

Thanks for sharing your name. Sorry if my comments gave offense. I should have done it as a PM. The whole issue of gun violence has been on my mind a great deal and the "AK47" set me off. But clearly I should not have said anything on the user board but privately.

With best wishes,

John

Thanks for the suggestion Lawrence, I'll give it a try. The problem is occurring randomly across my 7 workstations though.

Emailed AC support, still awaiting a response

Best.

Akay.
Pediatrics, Springfield, MA.

I am wondering if there a practice "out there" that has chosen ACPM after having been with MEDfx and AC separately? Is the integration experience different for the practices who have been with each separately prior to integration? We have been with MEDfx for approximately eight years and with AC for just over one year. Monitoring the forum has if anything made me quite reluctant to make the jump to combining the two. Does anyone have hands-on experience with this scenario?

MBM,

The migration from Medfx to AC is smooth and you will retain everything you had before the only difference would be how we transmit data to the system. The downside is that the initial installation/setup takes a bit of time. Our development team is actively working on improving the sync so that it parallels the setup time for a practice previously not on either system. I suggest keeping in touch with the PM Department + Sales as this improvement should be coming out soon (no eta)

We have a practice that just went live with ACPM today that was using MEDfx and a locally hosted server that serves their four locations.

Once the dust settles I'll post an after-action report.

Must still be pretty dusty............

Nudge received.

I'm on the road again today, but I'll look to post an after-action report by the weekend.

The users just got their training this week, so we don't have feedback yet on usability.

Overall, all locations were back in production by the second day. It could have gone faster if preparations had been made.

Hello, I am new to AC and looking for PM solution to be brought in-house. Does anyone have suggestions on what really works well and what is required to capture all the charges in PM that is not ACPM?

Thanks, Nisha