Home Forums Discussions Feedback and Recommendations Updox "Send to Portal" button

This is concerning the post "Problems with Updox". In a nutshell, we need a button in AC to send items, in particular lab results, directly to the patient portal. Currently we have to print them to Updox, then re-associate the patient, and this is causing the wrong labs to go to the wrong patient. I have a large HIV practice, and this is not acceptable. With the "Send to Portal" button, it is still possible to send the wrong patient his/her labs, but they will at least be the labs for the correct patient. PLEASE PLEASE PLEASE consider this. I'd be willing to pay extra to have this customized for our system if need be.

David Lee, MD
IM
Dallas, TX

Previous post from Updox below:

#40904 - 35 minutes 34 seconds ago Re: Problems with Updox [Re: DrLee]
Tobin
Member

Registered: 01/27/12
Posts: 14
Loc: Ohio
Hi Dr Lee (and others), we're not opposed at all this this idea, we'd love to have a button in AC that sends something right to the patient portal. It's definitely possible, we've already done it with other EMR systems. However, that does require some work on Amazing Charts' side so they would need to have the time (and interest) to work on that.

Unfortunately, there's not much we can do in the meantime without their support. The print jobs we get from them (or any other program) is just a bunch of data for how the print job looks, there really isn't any anywhere to pass along extra data about who the patient is, etc. We can take a look at the titles they are assigning to their documents before they get printed, we may be able to pull some info out of the title, but that's gonna be hit or miss (for example, the title when you print a page of demographics might have enough info but printing an imported item may not).
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That assumes that everyone is using the patient portal in Updox. Why not go one step further and ask AC to develop its own patient portal and be able to send things directly there? If AC has the interest and capacity to make its own PM program, rather than partnering with another vendor, why can it not develop its own robust document management system so users do not have to come up with workarounds to accomplish what has become a critical part of MU? Nothing against Updox, mind you.

Come to think of it, Leslie, didn't Jon B say that they were working on a project similar to this? It was a digital "pipe" that would reduce the need for interfaces to each of our programs but would allow data to go in and out. Or was that something different?

I don't remember, Jon. T'would be nice.

As I remember it, it was going to be an "interface hub", where AC still controls the writes into the database, but there will be a programmatic interface (API) where third parties can makes calls for specific information from AC, or AC can pass an outbound message so that a vendor (say Updox) can take that structured information and do more with it; unlike a printed page.

My recommendation remains that AC should focus on their core value and put the tools in place so that others can more effectively collaborate and serve the community, ala the Letter Writer effort or Updox.

I agree with Indy - AC is doing well with their end and UPDOX, Practicom each have their own benefits. I think anything AC does to work with them to enhance integration is great.

I do remember seeing something about that. Wonder how it is coming along.

How do we find out if they are still working on this. Who do I bribe???

David Lee, MD
IM
Dallas, TX

I think AC having its own portal and document management system would be better, for the same reason that people are complaining about New Crop. If there are problems, it is basically out of ACs hands to fix it. The relationship with the external vendors might me good now but who is to say they will continue to be so. AC invests a lot of money and time into making the connections to other vendors and then POOF! As a solo physician, I am very fond of the saying "I'd prefer to do it myself, my way is the right way."