AC Cloud keeps shutting down every 5 minutes. I have sent snapshots of this to AC support and after many email- one of their support team said that it was fixed and he thought the problem was that the EHR had to be rebooted- whatever that means.
My practice is on the AC Cloud so had NO IDEA that AC needed to be rebooted.
Even so - it is the tech people and the Cloud personel who needs to do that.
Well that did not fix the problem.
So when I sent snap shots of the problem to the same person - a quick reply came back that he was going to be "tied up for the forseeable future" so I need to contact AC support - by clicking on the orange chat - AC bot!!!!
Never had I imagined that Amazing charts would send me this reply.
We pay for ANGEL guardian support and are invoiced every month. However, if there are issues that an UNSTABLE AC CLOUD - technical support cannot fix that.
Is there some forum or person that these people are accountable to and can be reported to?
Or do we look at other EHRs?
