One thing I have repeatedly asked for is that you be able to send messages to the staff from the the electronic refill request screen.

This screen also needs to be able to access the PDMP system for refills, yes I've asked for this to be fixed as well. In the state of Texas we have to access the PDMP for EVERY refill of a controlled substance. I counted ho many clicks it took me to go from the e-refill screen to the PDMP and the grand total is 9. That may not sound like a lot but try it and see how frustrating it is for 9 clicks and the waiting in between!