I am new to the forum. My IT company has three AC EHR clients we host the software for whom we upgraded from V11.4 to V12.0 on 7/14/24. Since then, all have complained about the sluggish/slow performance of the upgrade compared to their previous AC releases. When asking one provider where in V12.0 are you experiencing the issues, that providers response was "it takes longer to login, sign-off chart notes, pull up the billing sheet, and even open patient charts. Just about everything is slower." In terms of the IT environment, this upgrade was installed on the same cloud-based W2K16 Datacenter Edition servers each of their previous AC versions were running on without incident. In addition, these same clients have been experiencing ongoing lockups/freeze-ups caused by a "Run-time error '70': Permission denied" that spans versions 11.3.x, 11.4.x, and now 12.0.x. We've done full uninstalls/reinstalls of prior program versions, run all database utilities, had a very knowledgeable Tier-2 AC Support tech go through the server scripts and database files manually to optimize them, along with other methods he deployed to resolve it (to no avail).
Any steering or ideas anyone may have as to how to resolve these issues would be deeply appreciated!
