I am seeking help from the AC community. I know several users here have been here for a very long time.
I was a user of AC shortly after it was first released many years ago, when I was in private practice. It was a really great find, and even if imperfect was extremely useful and user friendly. I have since moved to practice in a public hospital on a remote island, and we have an EHR (best unnamed) that has been annoying on a good day, but recently has developed an issue that directly impact patient safety.
Our EHR interfaces with NewCrop Screens, as did AC. However, the last couple of months, either our EHR or NewCrop or the interface has been randomly deleting medications from the active medication list. Our patients are not sophisticated, and often are not clear what they are taking even with out best efforts to do medication reconciliations. Thus, we can no longer trust our notes to reflect what medications a patient is taking, and our patients may not know.
My distant recollection of AC was that shortly after electronic prescribing was implemented that there was a button or link that allowed use to bypass AC and go directly to NewCrop Screens. I rarely used it since NCS was so cumbersome, but at least it was accurate.
Is that capability still active? Any words of wisdom how it might be activated? At least that would give us somewhere where an accurate medication list might be found.
Thanks to all.
