There is some question about whether Windows 10 Pro is considered HIPAA compliant. When you read about it, some say it is, some say it is not. But, they pretty much all say, it has to be configured completely correctly. I try to stay up to date on Windows especially since most of the bugs will be worked out.
Not to second guess but going down to 2016 from 2019 is a big step. My IT pro really pushed for 2016 as IT couldn't blame it on 19. I try not to be too critical anymore about AC, but my big thing now is beta testing. Windows server 2019 Standard is fairly up to date, but I think AC should have been beta tested on it. When downloaded, it should be very clear as to what hardware and software is the minimum. And, if 2019 is considered questionable and AC is going to ask you to move it back to 2016, it should explicitly say, NOT SUPPORTED ON 2019, not because it won't work on it but because it hasn't been thoroughly vetted there.
I hope you have super success and 2016 solves the issue. Simply reinstalling it may fix the issue so it will do the same thing. How soon did it start freezing? if it were right away, I would trial it somewhere else especially a VM with 2019, but then you get into all of the licensing and new computer vs one it has already been installed on. You definitely should be able to "play with it" for a few days on another computer or a VM while you are using the version you are on for production. But in a way you are one of the beta testers and can report that you have discovered a bug where it may freeze when used or at least it freezes on Server 2019.
I really hate saying anything that second guesses AC, but with an EMR (not Quickbooks or even Outlook) something that is mission critical, one should be allowed to install the new software on a standalone machine even if they have one license. A trial version maybe with so many days. There has to be a way to test it. And, not only that, to see if all the new bells and whistles are worth it and if the bugs you hated on the previous version are squashed. Having AC constantly freezing is a show stopper for me.
Last edited by Bert; 11/30/2023 2:21 PM.
