I would like to second how cool it is that AC seems to be communicating more. And not only to everyone, but I have had two or three emails directly from AC support on this issue. Both came from Team Lead in Costa Rica so I wonder if they are outsourcing some support.
80% of good support and what 90% of clients are looking for is just to know the company is aware of the big issue and is also away of the client's issues.
I just made up the percentages, but they have to be close.
