I generally call and usually get a recording to leave my phone number and hear back between one to four hours even on weekends.
One of the things that always plagued support was the lack of responding with an email that they got your phone call or email. I just checked it, and you do now get a very timely response complete with a case number that support has received your email or call. That is a huge step forward.
Chat is usually not manned so not sure if that should just be gotten rid of.
Amazing Charts is one of the few support systems that puts the Remote Access request directly on the support site, something you don't see from Dell or Microsoft, etc.
Last edited by Bert; 12/17/2022 10:23 PM.
