I replied as well. It is a short survey. You can write more if you want, but I basically kept it short and blasted them for poor communication and a failure to produce a reliable product that has stayed "up with the times" and developed in response to our needs. I told them to feel free to email me and I will provide more extensive input into specific suggestions.
raj, it seems somehow appropriate that you were unable to submit the survey! Did you try again? Were you able to get it to send?
Would be interesting to hear if others had that experience.
