Agree, we have bought a product from AC/Harris and we pay a substantial yearly support fee; they make changes to the product to keep it functional/HIPAA legal/useable then charge extra for implementation because of passwords!!! Really is a 'WTF'. If I have some time maybe I'll review the current user agreement. Still waiting for my 'request for appointment' to be answered but when they do I'll ask for a contact to legal to show me the appropriate language in the agreement.
In the meanwhile my old laptop does still functions so there's that.