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Notice on yours the subject line is typed in. You have "Is this what Bert needs?" You don't have (Patient: M. Smith)

I would like someone to show me how to do something "wrong" with AC so that you get the (Patient: Patient name first initial, last name) without the part above with all the demographics. Above is the same patient without anything to the right of Patient. It can't be done. But, one of my staff does it all the time.