A patient called for a refill today and there is no record in her eRx history of the medications she is requesting. I know that I prescribed these - they show up in old notes. The old prescriptions do not show in the list in "write scripts" active meds, nor in the "transaction status page".
This has occurred intermittently in the past, but I thought maybe I was imagining the problem. Now it is clearly occurring though with no discernable pattern.
My staff sometimes imports meds from the Rx hub in NewCrop, though I have no idea if that is related to this or not.
Anyone else experiencing this or able to provide any insight?
Last edited by JBS; 01/19/2022 12:31 PM.
