Thanks, serene, tcosta and Mark@AC. I did not realize I had to have Updox for this feature.

Isn't having a portal a mandate with EHRs for Medicare?

I have never needed Updox and back when I contacted them to inquire about using their services for faxes it was too expensive for us. I know a lot of folks on here use Updox but I could not justify the price for basically just a fax service. I set up a Brother MFC machine years ago that has the ability to import faxes into AC for us. Many years ago Leslie posted how to do this and it has worked for us for probably 6 years or more!