I have never had a bad response from support, one of the reasons I recommend AC to others. This is the first time I have had an issue that frustrated me to the point I want to say ANYTHING bad about AC. I have not experienced the problems others have eluded to her eon the board with support. The only thing I have noticed with support is that they are not as readily available after hours and weekends as they used to be. I have been using AC for over 10 years and never had a problem this frustrating. I have always thought all EMRs have their problems........