Hi All. This may be something non-solo practices have already figured out. True Scenario: Have a new NP working with me. Patient calls and gets staff member A. Message with the question sent to me. I am awaiting test results and don't respond the same day. The next day, the patient calls again and leaves a voicemail. Staff member B gets the message and sends it to NP. Neither knows that I am already working on it. NP calls the patient back and leaves a message with her response. And, later I do the same. The recommendations are embarrassingly different.
Solutions, please. Thank you in advance.
