I have noticed the chat is hit and miss, but I got right on the chat to get help two days ago, but usually can get someone on the chat or a return phone call within 24 hours of initially trying, and if i really need them I send an urgent voice mail and during business hours I have had good luck getting someone back to me in several hours. Not too bad but not quite as good as it use to be, when you could get someone right away instantaneously when I first joined AC nearly 10 years ago, wow can't believe it has been that long!!!!!
