This has probably been answered, but I couldn't find a search button. We've used AC for years, but we've always still used a paper billing sheet. We're trying to make the switch to just AC, but I have a few questions if someone could please help.
1. How do orders work? I wish AC had more documentation. If I send to a "nursing" inbox, that doesn't go to all nurses, right? So I need to send to just one nurse? We have a large practice, so this isn't really practical, as I'm not sure who will have time to do a shot when I order it.
2. I'm not really sure about checking in process. The front desk person will check in then forward the chart to my MA then they will forward to me? Or is there a better process for this?
3. I'm having issues with HL7 and our billing system. We've used it for demographics for years, but HealthPac doesn't seem to be receiving billing info.
4. Also, if you order a flu shot for instance, this is automatically included in the HL7 interface? At what point? When it is complete?
5. Anyone have a working bridge for orders to Quest? What about Labcorp? Do they work well?
6. Any idea why AC is so stingy with their practice management modules? I get it, they want us to use their billing service, but I own a billing company, so that doesn't make sense. We can't even verify insurances in AC because they won't allow us to use/purchase just this piece of the billing module.
Sorry for all the basic questions, but any help is truly appreciated.
David Lee, MD
IM
Dallas, TX
