If you have anything pre 9 you could use it fine. If not, then you would need my help. But, if you have updated to 10 not only would you need my help, you would need the driver 8.7.3.46663, which can be hard to find. Another key is if you need to install on any new machine or v10 or higher, you will need to install that version and make sure you install everything, the entire app plus labels.
Basically, if you are having difficulties, you will require an IT engineer from Amazing Labels. That would be I.
