This is a general question, not related to video. We have never been big users of the patient portal, but use it a bit more now. I have always been mildly annoyed by this issue and would be interested to see how others handle it.
A patient sends a message via the portal and I reply. I would like to keep a record of the conversation. To do so means that I need to save the message to their chart, right?
So I send my message but I do not have the option to BOTH "save to chart" and send as a "portal reply". What I do is send the portal reply, then go click the "X" next to patient name, so it disappears... then re-type the patient name and open a new box to save to chart.
Is that the easiest way, or am I missing something?
Also... if this turns into a longer conversation (i.e. they reply again) .... I must go through the same process again to save the later parts of the message, right?
Last edited by JBS; 03/24/2020 3:28 PM.
