We use a separate practice management system. My staff enters their name in that system, but a chart is not made in AC until the patient presents for the visit. We are only open to new patients whom have an "inside" track w/ my office, i.e. close family members of existing patients. So we don't get huge numbers of new patients.
However I have a very strict rule and do not deviate. If a new patient "no shows," they do not get a second chance to see me.
