We have NOT ever used a call service. They are useless as they cannot answer any medical questions anyway. They are a human paid forwarder, like a telephone operator that switched phones 60 years ago.
Our phone company set us up with a separate mailbox on their system. We forward the phones at the end of the day to that box. It has a menu option to press 1 for a message, press 2 to have the doctor. The on call doctor's number is in there, so when you press 2 it forwards to your cell phone. Unforward in the morning.
I feel very blessed to have this patient panel. They are very respectful and I get called less than once per month by the thousands of patients. Can hardly believe that! But having same-day scheduling access really helps a lot - they know they can get in next morning.
