I hope AC gets it figured out. A huge chunk of the negative reviews are related to support. Lots of people want to jump ship because of it. Probably get swamped with stuff that has nothing to do with AC itself. I feel their pain when we get complaints about Internet outages. But a lot of it is self inflicted with the whole install key and credentialing process.

They did start that Employee Spotlight series so I think they're starting to realize the issue.