Jon,
Yes, the Updox texting looks just like a portal message in the Updox inbox except it has a purple rectangle instead of yellow. So both my nurse and I have dual monitored screens for our respective desktops that we co-manage the Updox inbox, but she does most of the heavy lifting. So then the dilemma comes up how best to get a hold of the patient in the future, texting or portal. I think the easiest solution is to look in the address book and you can easily see how the patient last contacted you, either portal or text and I think the best way will be to use the mode they last contacted you by.
I actually think the viewing of results may be easier on the cell phone. I don't know for sure but I suspect most of my patients use a non touch screen device, likely desktop computer to use the portal. The cell phone can be held vertically and can get right to a lab result or report, turn the phone horizontally and expand the letter size by expanding with their touch screen. So I don't think that will be a problem. I would use whatever mode the patient prefers or we had last contact by.
