Ryan told me they are working their way through AC Cloud users as the migration from the current to the new hosted Cloud server occurs. He figured in the next 1-2 months I should get a message to give me directions on how to reboot my AC server in the Cloud (once the migration occurs). I don't know the specifics but if I understood correctly, this transition is occurring now but one by one, and they (AC IT) are working their way through the Cloud users. Also, it sounds like some AC Cloud users have already been migrated to the new Hosted Server.

I have to say, although it does not happen more than every month or two, when I get the dreaded black box, and AC Cloud freezes up, and I am unable to work until I get a hold of AC IT support, has been the single most negative component of AC in the Cloud experience for me. Once I can reboot my own AC Cloud server to get the dreaded black box to disappear, I will be very happy.

jimmie
internal medicine
gab.com/jimmievanagon