Sandeep,
Thank you for explaining. That is what I always try first, bring up the task manager and force close the remote session of AC. That is when I always get the black box and then have to get AC IT support to then reboot the cloud server to end the cloud session on their end.
I think when I signed on under her session, using my name instead of hers, it kicked me off my "hung up session" as seen by the black box on my office desktop screen. When I get a chance I will verify this with AC support to see if this is indeed what happened.
