There are many places within separate billing programs and AC and even within AC where the names are listed in different order. This is confusing, and it is one of those issues which should be listed in increased risk of errors. Especially, since we have patients who have names which could both be first names such as Hunter Steve. (fictitious). But, we have a lot of real ones.
So, listing them:
In patient list it is Last Name, First Name
On the main chart, it is listed Last Name, First Name
At the bottom of the AC main page, it is Last Name, First Name (after selecting the patient)
Then the place where it gets sticky is in a message. Once you add the patient to a message (using the new method which involves one more click), you get Last Name, First Name (as you should), but for some reason, you get First INITIAL, last name in the Re: field. AC should get rid of all initials when identifying patients. This is not only confusing but dangerous.
I am separating this line, BECAUSE THIS IS WHERE YOU GET A HUGE PROBLEM: Once the message is sent, the patient is now referred to as First Initial, Last Name throughout. These can be alphabetized by clicking on the subject line, but they are alphabetized by first initial.
But, if I send orders, it shows up as ORDERS: FN, LN. Using search is better.
While trying to go through all these and fix them, my suggestion would be, as AC, to go through their entire program and just make sure that ANY time a patient name is listed, it is Last Name, First Name.
While on the subject of messaging, no message recommendation should go without bringing up the
re:
re re:
re re re:
After each message.
