It's a very simple thing to teach a receptionist to check if someone has been in before and is inactive - by clicking all. We do this all the time, and is a minor task in her wide spectrum of competency. No one here just starts a new chart without looking to see if the patient was in sometime past. Being inactivated IS a hard stop.

BTW, is your attorney looking for more clients? There are a few I would like to pursue with an attorney instead of just an agency.

Chris
Living the Dream in Alaska