Sorry for the late reply.
The error the office is seeing is an unhandled exception, out of memory when trying to print a prescription.
This doesn't happen if we limit the number to 1-2, but several of our patients receive more than that based on the situation. When we hit over 4 it gives this error consistently and does not print.
Originally I thought it was a print driver error as it would crash only on our sharp. As of 9.3.1 it now crashes on all printers.
Not sure what the issue or solution is now.