Since I'm on call this weekend, I figure it's a great opportunity to upgrade AC to 9.3. Nope. When I try, I get a message that says "An active support license is required to install Amazing Charts software updates..." and is asking for an activation code.
Yet, when I start AC it says I have a valid license and that I am subscribed for maintenance and support. When I go to my client portal at amazingcharts.com, it says I have Guardian Angel Support and Maintenance. My support and maintenance contract will auto-renew at the end of February, but it's still valid today.
Does AC limit upgrades if your support contract is expiring soon? My understanding of the contract/licensing agreement with AC is that all upgrades are included with a support contract. And since my support contract is still in effect, I should be able to upgrade to the latest version. What am I missing?
