We are lucky that we have some great patients and it is really like a family affair when they come in. I do a lot of DEDUCTIBLE reminding. At the beginning of the year. like now, I remind them to check on their deductibles and that they will be receiving a bill for it and they will owe it. When I verify the insurance I include the deductible amount in the billing area in AC. As it changes I change it. Each visit I remind them that if they have a co-insurance that may be due so look for a statement. They are responsible for what their insurance does not cover.
All of this takes a lot of time and energy but, so far we have only had 4 patients that have not paid and they are no longer our patients. We did not have to discharge them. I just called and mailed letters and sent portal messages and they stopped coming. I made sure to keep within the collection laws.
Allison
