We are having a very specific problem with Imported Items.

I can click on various PDF imports they display fine and fast. Using embedded Adobe Reader DC. However when I click on a non-PDF import there is a long delay.

First the blue "busy circle" cursor appears. Then down in the taskbar a Adobe Reader process appears. If you click on it it goes away, like nothing was there. Whole delay is like 15-20 seconds.

Other similar machines don't have the problem. I got a "cleaner" tool to un-install Acrobat Reader DC and reinstalled it, but no change.

Really weird but really annoying to the Dr.

Any ideas?


Philip, IT for wife's Family Medicine Practice