Has anyone had any experiences with charges not carrying over from AC to ACPM? I tried changing the unit from 1 to 0 and then back to 1 in the patients' Account Information tab. That usually does the trick. But with this particular patient, AC is not recognizing his insurance, which is entered is ACPM. I tried the "Open Patient in ACPM" button and I got the message that this patient is not mapped. Is there a way I can fix this myself, or do I need a Tech to do it?
This also happens on the schedule sometimes, where I will build the patient profile in ACPM, book the appointment there, and it will not carry over to AC.
Any step by step instruction would be ideal.
