One of the frustrating things about helping to troubleshoot problems is not getting feedback as to what happened when you try them. In order to take the next troubleshooting step, it is imperative to know what happened when the suggestions were tried or even if they were tried.
For example, what happened in compatibility mode? What happened on a particular machine after installing the latest drive for the network card from the manufacturer? Win 10 also downloads updates automatically. Any new updates or roll ups prior to the problem? You can download new updates.
