Hi Dr Freed.

You can contact support on this issue and they should be able to help. Basically the "auth services" need to be restarted. Also, make sure that your computers have "Internet Explorer 11" loaded on them. Other versions tend to error out the PHQ-9.

You can chat in here and a tech should be able to help: http://amazingcharts.com/support/help-me-now/

Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".